339 lines
15 KiB
Markdown
339 lines
15 KiB
Markdown
---
|
||
title: 'Subscription management'
|
||
linkTitle: 'Subscription management'
|
||
weight: 2
|
||
description: 'How to manage your subscription'
|
||
---
|
||
|
||
This article provides tips on how to effectively manage your
|
||
CVAT Online subscriptions, including tracking expenses and canceling
|
||
unnecessary subscriptions, to optimize your finances and save time.
|
||
|
||
Whether you're a business owner or an individual,
|
||
you'll learn how to take control of your subscriptions and manage them.
|
||
|
||
See:
|
||
|
||
- [Available paid plans](#available-paid-plans)
|
||
- [Monthly plans](#monthly-plans)
|
||
- [Annual plans](#annual-plans)
|
||
- [Billing](#billing)
|
||
- [How to add VAT/tax and other information to the CVAT Online invoice before the first payment?](#how-to-add-vattax-and-other-information-to-the-cvat-online-invoice-before-the-first-payment)
|
||
- [How to update VAT/tax information and other details for upcoming invoices from CVAT Online?](#how-to-update-vattax-information-and-other-details-for-upcoming-invoices-from-cvat-online)
|
||
- [Can a paid invoice be modified?](#can-a-paid-invoice-be-modified)
|
||
- [How can I get a quote before I subscribe? How to add a PO number to my invoices?](#how-can-i-get-a-quote-before-i-subscribe-how-to-add-a-po-number-to-my-invoices)
|
||
- [Can you sign an agreement before I subscribe?](#can-you-sign-an-agreement-before-i-subscribe)
|
||
- [Can you handle a bank transfer with 30-day payment terms?](#can-you-handle-a-bank-transfer-with-30-day-payment-terms)
|
||
- [Where can I find my invoices?](#where-can-i-find-my-invoices)
|
||
- [I am a student, can I have a discount or free access?](#i-am-a-student-can-i-have-a-discount-or-free-access)
|
||
- [Payment methods](#payment-methods)
|
||
- [Paying with bank transfer](#paying-with-bank-transfer)
|
||
- [How to change the payment method?](#how-to-change-the-payment-method)
|
||
- [Adding and removing team members](#adding-and-removing-team-members)
|
||
- [Change plan](#change-plan)
|
||
- [How to change the plan from Solo to Team?](#how-to-change-the-plan-from-solo-to-team)
|
||
- [How to switch from a monthly subscription to an annual one?](#how-to-switch-from-a-monthly-subscription-to-an-annual-one)
|
||
- [Can I subscribe to several plans?](#can-i-subscribe-to-several-plans)
|
||
- [Cancel plan](#cancel-plan)
|
||
- [What will happen to my data?](#what-will-happen-to-my-data)
|
||
- [How to cancel any plan?](#how-to-cancel-any-plan)
|
||
- [How can I get a refund?](#how-can-i-get-a-refund)
|
||
- [Plan renewal](#plan-renewal)
|
||
- [Subscription management video tutorial](#subscription-management-video-tutorial)
|
||
|
||
## Available paid plans
|
||
|
||
This section outlines the paid plans available on CVAT Online.
|
||
|
||
### Monthly plans
|
||
|
||
<!--lint disable maximum-line-length-->
|
||
|
||
| Name | Description |
|
||
| -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
|
||
| **Solo** | The **Solo** plan has a fixed price and is designed **for personal use only**. <br><br>It does not assume collaboration with team members and is not suitable for use within organizations, but it removes all other limitations of the **Free** plan. <Br><br> **Note**: Although it allows the creation of an organization and access for up to 2 members -- it is _for trial purposes_ only! <br>Organization and members _will have all the limitations of the **Free** plan_. |
|
||
| **Team** | The **Team** is **for collaboration**, it removes limitations of the **Free** plan for the whole organization, allowing you to share paid benefits with your colleagues. <br><br>The **monthly payment for the plan depends on the number of team members you've added**. All limits of the **Free** plan will be removed. <Br><br> **Note**: The organization owner is also part of the team. So, if you have two annotators working, you'll need to pay for 3 seats (2 annotators + 1 organization owner). |
|
||
|
||
<!--lint enable maximum-line-length-->
|
||
|
||
### Annual plans
|
||
|
||
Whether you're a new user, or have a subscription to **Team** or **Solo** plan, [you can
|
||
subscribe to our annual plan](https://www.cvat.ai/post/cvat-annual-plans)
|
||
and save up to 30% on CVAT Online usage costs.
|
||
|
||
The annual subscription offers all the benefits of our paid plans but at
|
||
a more affordable monthly rate.
|
||
|
||
For more information, see [How to switch from monthly subscription to annual?](#how-to-switch-from-monthly-subscription-to-annual)
|
||
|
||
## Billing
|
||
|
||
This section describes the billing model and gives short a
|
||
description of limitations for each plan.
|
||
|
||
There are two types of subscriptions available for both the Solo
|
||
and Team plans: monthly and annual.
|
||
|
||
For more information,
|
||
see: [Pricing Plans](https://www.cvat.ai/post/new-pricing-plans)
|
||
|
||
### How to add VAT/tax and other information to the CVAT Online invoice before the first payment?
|
||
|
||
To ensure VAT (tax) information and other relevant details are included on your
|
||
CVAT Online invoices,
|
||
it's important to add this information before making the first payment.
|
||
|
||
Here’s how you can do it:
|
||
|
||
1. Sign up for a CVAT Online account and log in.
|
||
2. (Optional) If you add the VAT/tax number to the organization,
|
||
first create an {{< ilink "/docs/manual/advanced/organization" "organization" >}} and
|
||
switch to an **Organization** account.
|
||
3. Navigate to the top right corner, next to the nickname,
|
||
click on the arrow > upgrade to the plan.
|
||
4. Switch on the **I would like the invoice to include additional
|
||
data (address, phone number, VAT information)** toggle, select the
|
||
best payment period for you, and click **Get Started**.
|
||
|
||
|
||
|
||
5. You will see the billing page:
|
||
|
||
|
||
|
||
- Phone number **(1)**.
|
||
- **Billing Address**: Enter the billing address you want to appear on the invoice
|
||
in the address field **(2)**.
|
||
- **VAT Information** and **Business Name**: Select the checkbox **I am purchasing as a business** and enter
|
||
your VAT and business name information **(3)**.
|
||
|
||
6. Select checkbox **I agree to refund policy** **(4)**.
|
||
|
||
{{% alert title="Note" color="primary" %}}
|
||
Please read the **Refund policy** before selecting the checkbox.
|
||
{{% /alert %}}
|
||
|
||
7. Click **Pay & Subscribe**.
|
||
|
||
All information you've added will appear on the billing page and in the invoice.
|
||
|
||
|
||
|
||
By following these steps, you can seamlessly add VAT and other crucial information to your
|
||
invoices, making your financial transactions with CVAT Online transparent and compliant.
|
||
|
||
### How to update VAT/tax information and other details for upcoming invoices from CVAT Online?
|
||
|
||
In the top right corner, near the nickname, click on the arrow > manage plan.
|
||
|
||
You will see the Stripe page. Go to the **Billing Information** > **Update Information**.
|
||
|
||
|
||
|
||
### Can a paid invoice be modified?
|
||
|
||
Once an invoice has been paid, it is not possible to modify it. This restriction is due to the
|
||
limitations of the payment processing platform used, which in the case of CVAT Online,
|
||
is [Stripe](https://stripe.com/).
|
||
|
||
Stripe's policy dictates that revisions to an invoice can only be made before payment.
|
||
For more comprehensive information on this policy, please refer to Stripe's official documentation
|
||
on [invoice edits](https://docs.stripe.com/invoicing/invoice-edits#:~:text=Stripe%20lets%20you%20revise%20a,Edit%20the%20invoice%20description.)
|
||
at their website.
|
||
|
||
### How can I get a quote before I subscribe? How to add a PO number to my invoices?
|
||
|
||
If you require a quote from CVAT Online for payment via bank transfer, certain criteria must be met:
|
||
|
||
- The **total subscription cost must be $396 and up per year**.
|
||
- Quotes are available exclusively **for annual subscriptions**.
|
||
|
||
Should you meet these requirements, please write to [support@cvat.ai](mailto:support@cvat.ai)
|
||
|
||
### Can you sign an agreement before I subscribe?
|
||
|
||
Sign of specific agreements and approvals are available if you meet specific criteria
|
||
(the **total subscription cost must be $10,000 and up per year**), for more details contact [support@cvat.ai](mailto:support@cvat.ai)
|
||
|
||
### Can you handle a bank transfer with 30-day payment terms?
|
||
|
||
Yes, it is available if you fit the quota criteria, for details contact [support@cvat.ai](mailto:support@cvat.ai).
|
||
|
||
### Where can I find my invoices?
|
||
|
||
In the top right corner, near the nickname, click on the arrow > manage plan.
|
||
|
||
You will see the Stripe page.
|
||
At the bottom of the page, you will see the **Invoice History** section with all invoices.
|
||
|
||
Invoices are automatically sent to the account owner's address used for the registration.
|
||
|
||
To see the invoice click on the **Show Invoice Icon** icon.
|
||
|
||
|
||
|
||
### I am a student, can I have a discount or free access?
|
||
|
||
To consider your request for a discount, we'd need a few details from you:
|
||
|
||
- A copy of your valid student ID or any document confirming your university affiliation.
|
||
- Your university advisor's contact details.
|
||
- The name and contact information of the dean of your faculty.
|
||
- A brief outline of your project plan. This helps us understand how we might collaborate
|
||
on a joint marketing statement highlighting your use of CVAT Online, and how it can benefit your project.
|
||
- We'd also appreciate a positive LinkedIn post about your experience using CVAT Online,
|
||
making sure to tag @CVAT.ai.
|
||
|
||
All these details must be sent to [support@cvat.ai](mailto:support@cvat.ai). Once we have this
|
||
information, we'll gladly offer you a 50% discount for one year.
|
||
|
||
## Payment methods
|
||
|
||
This section describes how to change or add payment methods.
|
||
|
||
### Paying with bank transfer
|
||
|
||
{{% alert title="Note" color="primary" %}}
|
||
At the moment this method of payment
|
||
works only with US banks.
|
||
{{% /alert %}}
|
||
|
||
To pay with a bank transfer:
|
||
|
||
1. Go to the **Upgrade to Solo**/**Team plan**> **Get started**.
|
||
2. Click **US Bank Transfer**.
|
||
3. Upon successful completion of the payment, you will receive a receipt via email.
|
||
|
||
{{% alert title="Note" color="primary" %}}
|
||
The completion of the payment process may take up to three banking days.
|
||
{{% /alert %}}
|
||
|
||
|
||
|
||
### How to change the payment method?
|
||
|
||
In the top right corner, near the nickname, click on the arrow > manage plan > **+Add Payment Method**
|
||
|
||
|
||
|
||
## Adding and removing team members
|
||
|
||
{{% alert title="Note" color="primary" %}}
|
||
**Solo plan** is **for personal use only**, you cannot add or remove team members.
|
||
{{% /alert %}}
|
||
|
||
**Team plan** is for collaboration. To add members to your
|
||
{{< ilink "/docs/manual/advanced/organization" "Organization" >}},
|
||
go to the **Manage Team plan** > **Update quantity**.
|
||
|
||
|
||
|
||
If you've added a user **before the current billing period ends**,
|
||
the payment will be prorated for the remaining time until the
|
||
next billing cycle begins. From the following month onward,
|
||
the full payment will be charged.
|
||
|
||
In case you **removed the user before the current billing period ends**,
|
||
funds will not be returned to your account,
|
||
but next month you will pay less by the amount of unused funds.
|
||
|
||
## Change plan
|
||
|
||
### How to change the plan from Solo to Team?
|
||
|
||
The procedure is the same for both **Solo** and **Team** plans.
|
||
|
||
If for some reason you want to change your plan, you need to:
|
||
|
||
1. Unsubscribe from the previous plan.
|
||
2. If you need a refund, contact us at [support@cvat.ai](mailto:support@cvat.ai).
|
||
3. Subscribe to a new plan.
|
||
|
||
### How to switch from a monthly subscription to an annual one?
|
||
|
||
If you have **monthly subscription**, and wish to switch to the
|
||
**Annual plan**, please follow these steps:
|
||
|
||
1. In the top-right corner, near the nickname, click on the arrow.
|
||
2. Select **Manage Solo**/**Team Plan**.
|
||
3. On the Stripe page that appears, click **Update Plan**.
|
||
|
||
|
||
|
||
4. Choose **Yearly** and then click **Continue**.
|
||
|
||
|
||
|
||
The price will be adjusted according to the number of members, selected in the
|
||
**Quantity** field (if updated), taking into account the amount of money
|
||
that was not spent in the current period.
|
||
|
||
Upon payment, your subscription will be renewed and the start
|
||
date will be reset to the day you switch to the new plan.
|
||
|
||
## Can I subscribe to several plans?
|
||
|
||
Paid plans are not mutually exclusive.
|
||
You can have several active subscriptions,
|
||
for example, the **Solo** plan and several **Team**
|
||
plans for different organizations.
|
||
|
||
## Cancel plan
|
||
|
||
This section describes how to cancel your CVAT subscription
|
||
and what will happen to your data.
|
||
|
||
### What will happen to my data?
|
||
|
||
Once you have terminated your subscription, your data will remain
|
||
accessible within the system for a month. During this period,
|
||
you will be unable to add new tasks and free plan limits will be applied.
|
||
|
||
In case you possess a substantial amount of data,
|
||
it will be switched to read-only mode. It means
|
||
you will not be able to save annotations, add any resources,
|
||
and so on.
|
||
|
||
Following the one month, you will receive a
|
||
notification requesting you to either remove the
|
||
excess data or it will be deleted automatically.
|
||
|
||
### How to cancel any plan?
|
||
|
||
To cancel the plan, in the top right corner, near the nickname,
|
||
click on the arrow> manage plan > **Cancel plan**
|
||
|
||
Please, fill out the feedback form, to help us improve our platform.
|
||
|
||
|
||
|
||
### How can I get a refund?
|
||
|
||
To understand if you are eligible for a refund,
|
||
see [Refund policy](https://www.cvat.ai/refund-policy).
|
||
|
||
1. Cancel the subscription before asking for a refund.
|
||
2. Contact our support team at [support@cvat.ai](mailto:support@cvat.ai)
|
||
or use the "Support" option in the app.cvat.ai interface.
|
||
3. Provide your account details and a brief explanation of the reason for the refund:
|
||
- Send us your last invoice.
|
||
- Send us the username and e-mail address you’ve used to register in CVAT Online.
|
||
|
||
Our team will review your request. We may request additional information if needed.
|
||
Once approved, the refund will be processed to your original
|
||
payment method [within 5-10 business days](https://docs.stripe.com/refunds#tracing-refunds).
|
||
|
||
## Plan renewal
|
||
|
||
To renew your CVAT Online subscription, in the top right corner, near the nickname,
|
||
click on the arrow> manage plan > **Renew plan**.
|
||
|
||
## Subscription management video tutorial
|
||
|
||
<!--lint disable maximum-line-length-->
|
||
|
||
<iframe width="560" height="315" src="https://www.youtube.com/embed/AMPtbmqZKNY?si=2TLhdytDIlSJ3Fwd" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>
|
||
|
||
<!--lint enable maximum-line-length-->
|